Guard your activation code
Do not write your activation code in public groups or in screenshots. Your game account password is never needed.
Contact
One official channel.
Purchases, renewals, device moves, and problem reports all go through the same channel. Its address is published on this page only.
The official channel will be announced at release
GMI L2M is still in pre-release, and the purchase and support channels are not yet open to the public. The address of the official channel will be published on this page only. Until then, ignore anyone who claims to sell or share GMI L2M anywhere else.
Redact screenshots
Cover character names, codes, and personal data before sending an image.
Attach an evidence file
Evidence page → Create evidence file. It contains numbers and step names only, with no screen images.
A report we can act on.
Copy this template, fill it in, then send it through the official channel. The copy button works only on your device and sends nothing.
GMI L2M PROBLEM REPORT App version : Windows (10/11) : Number of game windows : Resolution and HUD scale : Game client language : Time of event (time zone) : Steps before the problem : What you expected : What happened : On-screen message (exact) : Already tried : Attachments : evidence file / stall bundle / redacted screenshot Do not include your activation code or password.